Migrating to NetSuite
Discover the migration migraines, apps integrated with, approaches, and length of time to implement NetSuite according to our respondents.
Top additional or third-party apps employers' NetSuite systems integrate with
| Salesforce | 38% |
| Avalara | 38% |
| Celigo | 32% |
| Amazon | 29% |
| Gmail | 26% |
| Concur | 23% |
| Shopify | 23% |
| Expensify | 19% |
| Bill.com | 18% |
| RF-SMART | 18% |
NetSuite migration
Of those organizations that migrated to NetSuite from a competitor product in the last year, 69% came from a different ERP/legacy system, 22% moved from another CRM system, and 9% switched from a different eCommerce platform.
Who supported the organization through the migration?
Of those organizations that used in-house employees, 56% also enlisted the help of a NetSuite Partner, 28% used NetSuite Professional Services, and a further 44% sought help from an independent contractor to assist their internal staff. No organizations used only in-house staff to migrate to NetSuite.
Are you interested in taking on a contractor to help get your project over the line? And want to know what makes a contractor accept contract offer?
What challenges might you expect when working with a partner?
According to partners, what challenges do end users face when migrating to NetSuite?
| Poor data integrity | 45% |
| Issues with data mapping and migration from legacy system(s) | 45% |
| Lack of technical knowledge in-house to manage and execute the project | 45% |
| User adoption, engagement, and training challenges | 40% |
| Lack of change management processes on the client’s end | 31% |
| Communication difficulties | 29% |
| Lack of clear project scope, including precise requirements for platform functionality | 28% |
| Confusion regarding NetSuite's product offerings, capabilities, and limitations | 27% |
| Underestimating the amount of time required to replace the legacy system | 27% |
| Difficulties aligning business processes with product features | 23% |
| Issues sticking to the project timeline | 22% |
| Incorrect budgeting of the costs involved | 22% |
| Other | 5% |
| Poor data integrity | 45% |
| Issues with data mapping and migration from legacy system(s) | 45% |
| Lack of technical knowledge in-house to manage and execute the project | 45% |
| User adoption, engagement, and training challenges | 40% |
| Lack of change management processes on the client’s end | 31% |
| Communication difficulties | 29% |
| Lack of clear project scope, including precise requirements for platform functionality | 28% |
| Confusion regarding NetSuite's product offerings, capabilities, and limitations | 27% |
| Underestimating the amount of time required to replace the legacy system | 27% |
| Difficulties aligning business processes with product features | 23% |
| Issues sticking to the project timeline | 22% |
| Incorrect budgeting of the costs involved | 22% |
| Other | 5% |
Why are organizations choosing to implement NetSuite?
| The functionality of the product/services | 74% |
| Ability to integrate with third-party vendors | 49% |
| Need to increase in business responsiveness | 49% |
| Variety of products/services | 43% |
| Ease of user adoption/user friendly | 34% |
| Need for global capabilities | 34% |
| Ease of implementation | 26% |
| Desire to move to the cloud | 23% |
| Desire to reduce costs | 17% |
| Lack of confidence in previous vendor | 14% |
| Post-implementation support offered | 14% |
| Trusted products/services | 11% |
| Other | 11% |
| The functionality of the product/services | 74% |
| Ability to integrate with third-party vendors | 49% |
| Need to increase in business responsiveness | 49% |
| Variety of products/services | 43% |
| Ease of user adoption/user friendly | 34% |
| Need for global capabilities | 34% |
| Ease of implementation | 26% |
| Desire to move to the cloud | 23% |
| Desire to reduce costs | 17% |
| Lack of confidence in previous vendor | 14% |
| Post-implementation support offered | 14% |
| Trusted products/services | 11% |
| Other | 11% |
| Desire to move to the cloud | 23% |
| Desire to reduce costs | 17% |
| Lack of confidence in previous vendor | 14% |
| Post-implementation support offered | 14% |
| Trusted products/services | 11% |
| Other | 11% |
How long do migrations to NetSuite take?
Our respondents tell us their migration took, on average, 10 months to complete.
NetSuite go-live delays
Under three-fifths (57%) of organizations experienced a delay on their scheduled NetSuite go-live.
How long were these delays?
What factors caused the delay?
Poor project management
| Issues dealing with partner/consultancy | 37% |
| Lack of skills in-house to manage/work on the project | 32% |
| Poor planning prior to migration | 32% |
| Data migration issues | 32% |
| Budget shortage | 21% |
| Delay in training staff | 11% |
| Issues dealing with partner/consultancy | 37% |
| Lack of skills in-house to manage/work on the project | 32% |
| Poor planning prior to migration | 32% |
| Data migration issues | 32% |
| Budget shortage | 21% |
| Delay in training staff | 11% |
Top 10 challenges that organizations faced during an implementation
| 1. Lack of appropriate skills internally | 66% |
| 2. Poor project management | 46% |
| 3. The cost of custom integration | 43% |
| 4. Customization challenges | 40% |
| 5. Integrating NetSuite with other system(s) | 37% |
| 6. Rescoping of the project/changing needs of the project during implementation | 31% |
| 7. Difficulties migrating data from legacy systems to NetSuite | 29% |
| 8. Lack of appropriate skills available in the market | 26% |
| 9. Difficulties dealing with partners | 26% |
| 10. User adoption challenges | 23% |
Two thirds (66%) of the organizations surveyed faced challenges with their implementation because they lacked the appropriate skills internally, this is up from 47% in our previous survey. Additionally, 32% of those who experienced delays in their go-live tell us that a lack of in-house skills contributed to the delay.
Is there a skills gap on your NetSuite team that’s holding you back?
Knowledge gaps usually result in one thing for certain—project delays. No matter whether you’re implementing a new product or service, building or customizing new applications, or performing a complete NetSuite migration.
However, bringing in freelance talent can prevent your projects from coming to a halt. And at Anderson Frank, we can connect you to leading contractors and consultants to keep everything on track. From knowledge sharing to leave a lasting legacy, to simply helping you execute your strategy to get it over the line, a short-term boost can have a long-term effect.
Our key findings report contains highlights from this year’s Careers and Hiring Guide, plus our salary tables allow you to compare your salary or benchmark your teams’ salaries no matter their role in the NetSuite ecosystem.
